Module Objectives - Description    

Module Objectives: - Description    

Module Objectives - Descriptions    

On completion of this module, you will be able to: - Use 7Cs of communication when communicating to internal and external customers    

On completion of this module, you will be able to: - Effectively present direction to mid-management team members - Execute and get buy-in from mid-management team members of said direction to achieve a company's common goal - Articulate thoughts and discuss ideas during cross-function meetings ...

On completion of this module, you will be able to: - Tailor communication styles based on individual to enhance delivery of message    

On completion of this module, you will be able to: - Anticipate customers' needs through reading of their emotions and body language - Guide fellow team members on simple tasks - Articulate and discuss thoughts during meetings - Convey message accurately to staff through roll calls   ...

On completion of this module, you will be able to: - Detect customer's emotions and respond accordingly - Understand the quality and characteristic of a Service professional - Adopt professional service language when conversing with customers - Inculcate respect for different cultural and ...